Global FM Strategy for a Leading Legal Firm

The Challenge: Streamlining Global Operations

A Global Legal Firm faced a significant challenge: they needed to streamline their Integrated Facilities Management (IFM) services across diverse locations worldwide. The firm aimed to consolidate these services under a single provider, a goal complicated by the varied requirements and standards across different geographies. 

Our Strategic Approach: Crafting a Comprehensive Solution

EmPro took on the challenge with a strategic plan in place. Recognising the intricacies involved, we began with a meticulous preparation of a Request for Proposal (RFP) to accurately outline the scope and expectations. This was crucial, as it laid the groundwork for what was to come.

Our strategy included:

  • Executive Oversight of RFP: We led the RFP process with precision, ensuring every detail was accounted for. This meticulous approach was vital in attracting bids that were not just competitive but also capable of meeting the firm’s extensive needs.
  • Soft Market Testing: Before proceeding with the RFP release, we conducted soft market testing. This step was essential to gauge the potential interest and capabilities of global providers, ensuring a robust pool of candidates for the project.
  • Advisory Support on Award: EmPro provided expert advisory support during the award phase, guiding the client through the evaluation of bids to identify the provider that best met their global operational needs.
  • Global Transition and Delivery: With a provider selected, our responsibility shifted to overseeing the global transition. This phase was critical in ensuring that the shift to a new FM provider was seamless, minimising disruptions and achieving the expected cost savings.

The Outcome: A Unified FM Solution Across the Globe

The successful implementation of a singular FM provider strategy resulted in remarkable outcomes, including:

  • Significant Cost Efficiencies: Achieved notable cost savings across global operations, directly impacting the bottom line
  • Operational Streamlining: Simplified and unified FM services, enhancing operational efficiency and service quality.
  • Benchmark for Industry Excellence: Set a new industry standard for global IFM service management, recognised for its strategic foresight and execution.

Top 3 Outcomes

  • Global Cost Savings: Substantial reduction in operational costs through strategic consolidation of FM services.
  • Enhanced Operational Efficiency: Streamlined operations across international locations, achieving a unified service delivery model.
  • Industry Leadership: Established a new benchmark in global FM services, demonstrating excellence in strategic planning and implementation.

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